Charges & Settlement

1. How can I view the transactions received via Biz Payment Link?

You can view your charges by accessing the Transactions > Transactions History section or by downloading the settlement report. For card usage, you may login to the card acquirer portal to view the charges.

2. Are there any transaction charges or MDR rates charged for using this feature?

Yes, you may refer to the pricing table here Please note that you will only be charged for successful customer transactions.

3. How will I receive my settlements for all my transactions?

For Online Banking payments- If you choose for the instant wallet settlement, the amount will be instantly settled to your merchant wallet. If you opt for non-instant settlement, it will be settled to your bank account on the next transaction working day (T+1)
For credit & debit cards and e-wallet payments - Gkash will settle the amount to you on the second transaction working day (T+2).

4. How is the settlement being done if I have payments via different methods from customers?

Online banking - If merchant opt for instant wallet, settle to wallet. If opt for non-instant, settle to bank account
Card Payments - Gkash to merchant
e-Wallet - Gkash to merchant

5. Where can I view the daily settlement report?

For cards & e-wallet payments, Your daily settlement report is available on the Gkash portal for terminal and e-commerce. Gkash also sends you revised settlement report daily if any. Please check your inbox, or your spam folder.

6. What is the frequency of the reports?

7. When will I receive my payment?

DuitNow Online Banking = Transaction Day + 1 Business Day
EWallet & Card = Transaction Day + 2 Business Days (excluding weekend and public holidays).

8. What if I didn’t receive my settlement?

DuitNow Online Banking = Submit a request HERE. Our business hours are Monday to Friday, 9AM - 6PM.
e-wallet & Card = Email to [e-mail]

9. What if my MDR is undercharged or overcharged?

DuitNow Online Banking = Submit a request HERE. Our business hours are Monday to Friday, 9AM - 6PM.
e-wallet & Card = Email to [e-mail]

10. How will I get the over/undercharged refund or chargeback refund?

For over/undercharged refunds, it will automatically be charged or deducted on the settlement fund.

11. What should I do if I have not received my refund even after 3-7 working days?

DuitNow Online Banking = Submit a request HERE. Our business hours are Monday to Friday, 9AM - 6PM.
e-wallet & Card = Email to [e-mail]

12. What are the types of cards or E-Wallets available for my customer to pay with?

Cards - Mastercard, Visa & UPI

E-Wallets - Boost, GrabPay, TnG, ShopeePay, MaybankQRPay, MCash, GKash, Alipay, wechatpay

13. How to void the payment or perform a refund if my customer asks for a refund?

Currently, void or refund is not supported.

14. How do my customers check the status of their payment?

Upon a successful transaction, they will receive a bank notification email.