Chargeback Tanita Ridzuan Follow 1. What is a chargeback? A chargeback is the return of funds to a consumer, initiated by the issuing bank of the payment method used. It occurs when a consumer disputes a transaction and reports it to their card issuing bank. Chargebacks are a provision by banks and card networks, such as Visa and Mastercard, to protect buyers from unauthorized or fraudulent payments. When a cardholder files a complaint, the bank reports it to GKash and initiates an investigation. For more information, you can refer to our documentation on chargebacks for a better insight into why and how to avoid chargebacks. 2. How can I prevent chargebacks? To avoid chargebacks, it is important to focus on clear communication and understanding between the buyer and seller.Here are a few tips to keep in mind: - Maintain a transparent return policy- Ensure constant & clear communication with your customers- Keep records and proofs of transactions to provide evidence if needed.