Failed to receive OTP Tanita Ridzuan Follow 1. Please ensure that your phone signal in a good condition 2. Kindly check if your phone have blocked any numbers from 63001 or similar prefix series.- In your device, go to Settings > Messages > Block Numbers to check if 63001 is blocked. - If block, please ensure the number is unblocked and please also check in junk/outbox/spam 3. Should this above still fail, please contact us HERE and we will assist you further. Our business hours are from Monday to Friday, 9am -6pm.